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Refunds and Returns Policy

BrightSky complies with Consumer Guarantees as required by the Australian Competition & Consumer Commission (ACCC). We accept that customers can change their mind or that items received may occasionally be found faulty. If you’re not completely satisfied with a purchased item, you can return your purchase for an exchange, refund or repair in line with our returns policy and consumer guarantees.


BrightSky will happily give you a refund or exchange items within 7 days of purchase, provided you have proof of purchase and the product:

  • is still in its original condition and packaging;
  • has not been worn or used;
  • if a perishable product, the product has not expired;
  • if a medical or personal care item, it has not been used;
  • or is entitled under applicable legislation.

Due to health and safety reasons no refund, exchanges or returns can be accepted for the following products:

  • Washable Products, including:
    • Continence Briefs.
    • Bedding.
    • Clothing.
    • Footwear.
  • Nutritional Products.
  • Compression Stockings.

Please note that delivery fees paid for orders are non-refundable.

Faulty Products

If the product is faulty, you are entitled to a replacement, repair or refund under consumer guarantees. Examples of a faulty product are when the product:

Proof of Purchase

Returns must be accompanied by a receipt or other itemised, verifiable proof of purchase. BrightSky retains the right to refuse a refund for unverified purchases.

Returning Items for Replacement, Repair or Refund

To request a replacement, repair or refund of items purchased please contact the BrightSky Customer Support team on 1300 886 601.

Manufacturer’s Warranties

Some products may come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with any enquiry of this nature.

Consumer Guarantees

Our goods and services come with consumer guarantees that automatically apply under Australian Consumer Law.

If you believe your purchase fails to meet one or more of the consumer guarantees – for example, your purchase is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose – then you may be entitled to a remedy by law.

If there is a major failure of the product, you may seek a refund or replacement. If there is a minor failure, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

When providing a remedy under consumer law, proof of purchase is required.

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