Help
NDIS Website Frequently Asked Questions?
Questions about setting up accounts
Q. Do I need to register before purchasing?
A. Yes. You will need to have a registered account to finalise and make payment for your order.
Q. What information do I need to place an order on the NDIS BrightSky website?
A. You’ll need:
• A web account on the BrightSky NDIS website. You’ll need this even if you already have an account on the BrightSky website.
• Your NDIS number or the participant’s NDIS number, date of birth and delivery address
• Funding in the participant’s Consumables budget in their NDIS Plan, or a credit card for payment.
• Information on how the participant’s plan is managed – either Self-Managed, Agency (NDIA)-Managed, or
Plan Managed. If the plan is Plan Managed, you’ll need to provide the details of the Plan Manager
(the organisation who is paying invoices).
Q. How do I know how my participant’s NDIS plan is managed?
A. There are three ways to manage NDIS funding:
- Agency-managed (also called NDIA managed) – the NDIA pays the participant’s providers on their behalf, and your providers claim payment from the NDIA, using funding in the participant’s plan
- Self-managed – the participant receives the funds to pay their providers directly, for all or part of their plan
- Plan-managed – the participant uses a Plan Manager, an individual or organisation who pays providers and helps keep track of the participant’s funds.
Q. I already order my NDIS consumables online or by email. Will ordering online create a second account?
A. No. We welcome you to order online, even if you’re a BrightSky customer already. All you’ll need to do is to create an account on the BrightSky NDIS website.
Q. How do I reset my password?
A. You can reset your password by clicking the ‘Reset your password?’ link on the Login page. You will be required to enter a valid email address, and we will then send an email to your registered email account with a link to reset your password.
If you do not receive an email, please recreate your account from the My Account, Sign in Page.
Q. I already have a BrightSky website account. Do I need a new account on the BrightSky NDIS website too?
A. Yes. This is because the NDIS Website is different to BrightSky, with special NDIS pricing and discounts, and more features coming soon. You’ll need to create a new NDIS account to place orders, even if you already have a BrightSky website account.
Q. I already have a BrightSky website account using my email address. Can I use the same email address for a new BrightSky NDIS website account?
A. Yes. You can use your existing email address more than once, ie to have two accounts on our different websites.
Q. I’m a participant and I need to know how much funding is in my Consumables budget. How do I check this before I place an order?
A. Participants can access the myplace portal where you can access NDIS information, including your current and previous plans. Click here for more information on the myplace portal.
Q. What do I do if I have Feedback or a Complaint?
A. Please refer to the Feedback or Complaints page.
Still can’t find the answer you’re looking for?
Please call our Customer Support Team on 1300 886 601 Mon to Fri 8:00 AM – 5:00PM AEST (excluding National & NSW Public Holidays) or email us ndis@brightsky.com.au